سياسة الاسترجاع

Retake offers you a 7 days return and 6 month warranty on every device.

Below are the requirements to claim warranty:

1. Please make sure to return your product in the original packaging as received. Every product is subjected to an inspection before being accepted for a refund. If we find that the retake seal has been tampered with or removed and there is no manufacturing defect, we will not refund your money.
2. Screen/LCD that malfunctions, or does not work as intended or designed.
3. Any display issues that may arise without any manual intervention and are related to the screen quality specifically touch issues.

The warranty is not applicable under the following scenarios :

1. We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the 6 month warranty.
2. Any display issues that may arise without any manual intervention and are related to the screen quality specifically visible lines and blank screen
3. Excessive Damage to the device wherein there is a possibility that internal components might have been affected due to excessive or critical damage to the device or screen. Such excessive visible damage might lead to internal components getting damaged and can cause screen or other system malfunctions.  Subsequent mishandling which causes the frame to bend, twist, or crack will not be entertained
4. Subsequent mishandling with the screen such as hard press that may initiate discoloring or lining on the display
5. Subsequent accidental or purposeful drops
6. Water damage
7. Tampering with internal hardware
8. Damage resulting from attempted customer self-repairs
9. Software issues unrelated to the repair
10. Jail-broken devices
11. New damages unrelated to the original repair
12. Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to the repair attempt

To claim your warranty, you need to:

1. Share the video of the phone with the prevailing issue at [email protected]
2. Send us your order number/contact number Just about any of it at [email protected]

How much time will Retake take to resolve my query, if it is coming under warranty?

Our team generally resolves an issue within 48 hours to 72 hours from the moment you send us a query. You will get acknowledgement over mail for your query and your issue will be sorted as soon as possible. We should arrange a return pickup for free upto 2 attempts. In case both the attempts are not successful, we will have to unfortunately charge AED 100 for the device pickup.